Refund policy

RETURNS & REFUNDS

We do not offer returns or refunds for change of mind, incorrect size selection, or personal preference.

SIZE EXCHANGES

Size exchanges may be requested within 3 days from the date your order is delivered and are subject to availability.

ITEM CONDITION

Items must be unworn, unwashed, unaltered, and returned in their original condition with all tags attached. Items showing signs of wear, perfume, makeup, stains, or damage will not be accepted.

EXCHANGE DELIVERY FEES

All collection and redelivery fees for size exchanges are the customer’s responsibility.

DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with clear photos. If a replacement cannot be provided, a refund may be issued to the original payment method.

SALE ITEMS

Sale and final-sale items are not eligible for exchange or refund unless received damaged or defective.

COLOR DISCLAIMER

Colors may vary slightly due to lighting and screen settings and are not considered a defect.

CONTACT US

To request a size exchange or report an issue, please contact info@coconelli.com with your order number.