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We do not offer returns or refunds for change of mind, incorrect size selection, or personal preference.

SIZE EXCHANGES

Size exchanges may be requested within 3 days from the date your order is delivered and are subject to availability.

ITEM CONDITION

Items must be unworn, unwashed, unaltered, and returned in their original condition with all tags attached. Items showing signs of wear, perfume, makeup, stains, or damage will not be accepted.

EXCHANGE DELIVERY FEES

All collection and redelivery fees for size exchanges are the customer’s responsibility.

DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with clear photos. If a replacement cannot be provided, a refund may be issued to the original payment method.

SALE ITEMS

Sale and final-sale items are not eligible for exchange or refund unless received damaged or defective.

COLOR DISCLAIMER

Colors may vary slightly due to lighting and screen settings and are not considered a defect.

To request a size exchange or report an issue, please contact info@coconelli.com with your order number.

UAE & GCC DELIVERY

We currently deliver across the UAE and GCC countries. Worldwide shipping will be available soon.

SHIPPING FEES

Shipping fees are calculated at checkout based on the delivery location.

DELIVERY TIME

Delivery times vary depending on the destination. Estimated delivery times will be provided at checkout.

ORDER INFORMATION

Please ensure that your delivery address and contact details are correct before placing your order. COCONELLI is not responsible for delays caused by incorrect or incomplete information.

DELIVERY DELAYS

Delivery times may be extended during launches, sales, public holidays, or high-demand periods.

WORLDWIDE SHIPPING

Worldwide shipping is coming soon.

Need help? Reach out to us at info@coconelli.com or send us a direct message on Instagram. Our team will get back to you as soon as possible.